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GENERALLY

The following General Terms and Conditions (GTC) govern all contracts concluded with the customer (hereinafter: CUSTOMER) via the online shop of DEZAWEAR, An der Buschkate 2A, 24794 Borgstedt, Germany (hereinafter: DEZAWEAR), on the website dezawear.com. These GTC contain specific clauses for customers who act as entrepreneurs according to Section 14 of the German Civil Code (BGB) (hereinafter: ENTREPRENEURS). Such specific provisions for business transactions are clearly related to ENTREPRENEURS and do not apply to consumers within the meaning of Section 13 of the German Civil Code (BGB). DEZAWEAR does not recognize any customer terms and conditions that deviate from these GTC unless DEZAWEAR has expressly agreed to them in writing.

CONCLUSION OF CONTRACT

By clicking the corresponding button, the CUSTOMER can select products and place them in the shopping cart. The CUSTOMER can then start the ordering process by clicking on the shopping cart. During the ordering process, the CUSTOMER enters the necessary contact information for shipping and payment and completes the order by clicking the "Buy now" button. Input errors, e.g. products accidentally placed in the shopping cart, can be corrected by the CUSTOMER by changing the desired quantity in the shopping cart and using the available controls. During the ordering process, input errors can be corrected by navigating to the relevant step using the "forward" and "back" buttons on the browser. The product presentation in DEZAWEAR's online store serves merely as a non-binding invitation to order by the CUSTOMER. By placing an order, the CUSTOMER submits a binding offer to conclude a contract for the products in the shopping cart. DEZAWEAR will immediately confirm receipt of the order by email in automated form. This automated confirmation does not yet create a contractual relationship. DEZAWEAR accepts the CUSTOMER's offer by sending a separate declaration of acceptance via email or by sending the goods within 5 days or 3 business days of receiving the order. The contract is only concluded upon receipt of this separate declaration of acceptance or upon receipt of the goods within the specified period. An invoice is equivalent to a declaration of acceptance. The contractual partner is DEZAWEAR, An der Buschkate 2A, 24794 Borgstedt , Germany. The contractual and communication language is German.

STORAGE OF THE CONTRACT TEXT

DEZAWEAR saves the text of the contract. The order details are sent to the CUSTOMER in text form (email). The General Terms and Conditions can also be accessed and printed online.

RIGHT OF WITHDRAWAL

Consumers within the meaning of Section 13 of the German Civil Code (BGB) have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which the CUSTOMER or a third party other than the carrier designated by him takes possession of the goods.

To exercise the right of withdrawal, the CUSTOMER must inform DEZAWEAR of their decision to withdraw by means of a clear declaration (e.g., by email or post). To meet the deadline, it is sufficient to send the notification before the expiry of the deadline.

Consequences of revocation:
In the event of a valid cancellation, DEZAWEAR will reimburse the CUSTOMER for all payments received, including delivery costs for standard shipping . Additional costs incurred for alternative shipping methods chosen by the CUSTOMER, as well as any customs fees or import duties , will not be reimbursed.

The refund will be made using the same means of payment that was used for the original payment, unless expressly agreed otherwise. DEZAWEAR may refuse to refund until the returned goods have been received or the CUSTOMER has provided proof of having sent the goods, whichever is earlier.

The CUSTOMER shall bear the direct costs of returning the goods.

The CUSTOMER shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which was not necessary to check their quality, properties and functioning.

The mere refusal of acceptance does not replace a formal declaration of revocation.

PRICES AND SHIPPING COSTS

The prices valid on the day of the order, as shown in the online shop, are decisive. The prices displayed in the online shop are stated in euros and include statutory VAT. For orders delivered by parcel or other postal means, the following applies: The prices listed in the online shop do not include packaging and shipping costs. These shipping costs are calculated dynamically during the order process and displayed in the shopping cart before the order is completed.

The order overview is shown. DEZAWEAR offers free shipping. Details regarding the conditions under which shipping is free can be found on the shipping information page of the website. Additional taxes (e.g., for intra-community purchases) and/or duties (e.g., customs duties) may be charged to the CUSTOMER for cross-border deliveries.

PAYMENT METHODS

DEZAWEAR only accepts the payment methods listed in the online store during the ordering process. The CUSTOMER selects their preferred payment method from the available options. When selecting Sofortüberweisung (Klarna Sofort) from Klarna Group - Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden - an account activated for online banking is required. The CUSTOMER will be asked to enter their account details and a TAN to confirm the payment. Further information can be found at https://www.klarna.com/sofort/ . When paying by credit card, the CUSTOMER will be asked to enter their credit card information at the end of the ordering process. Depending on the payment amount or delivery method, authentication may be necessary. Payment via PayPal requires a PayPal account. The CUSTOMER completes the PayPal payment process and confirms the payment to DEZAWEAR. PayPal also allows payments without a PayPal account. Further information can be found at https://www.paypal.com/de/webapps/mpp/home . Purchases on account through Klarna require payment of the invoice amount directly to Klarna within 14 days. Further details and fees can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account . DEZAWEAR may conduct a credit check and reserves the right to restrict certain payment methods based on the results of the credit check. DEZAWEAR's privacy policy provides information about data protection.

DELIVERY AND SHIPPING CONDITIONS

Delivery will be made to the delivery address specified by the CUSTOMER, excluding deliveries to packing stations. The delivery time is specified on the product details page. It begins with the payment order for advance payment on the next business day or, for other payment methods, on the day after the contract is concluded. The risk of accidental loss passes to businesses upon handover to the carrier and to consumers upon handover of the goods. The CUSTOMER will be notified immediately of any delivery delays. Should delivery of the goods fail because the CUSTOMER refuses acceptance or delivery was not possible for other reasons for which the CUSTOMER is responsible, the CUSTOMER shall bear the costs for the unsuccessful shipment.

RESERVATION OF TITLE

The goods remain the property of DEZAWEAR until full payment has been made. The goods may not be pledged or assigned as security until full payment has been made. DEZAWEAR must be informed immediately of any third-party access to the reserved goods.

WARRANTY AND LIABILITY FOR DEFECTS

The statutory warranty rights apply. Business owners must inspect the goods immediately for quality and quantity deviations and report any obvious defects within 14 days. The warranty period for businesses is 12 months.

LIABILITY

DEZAWEAR is liable without limitation for intent and gross negligence as well as under the Product Liability Act. In cases of slight negligence, liability only

In the event of a breach of essential contractual obligations, liability is limited to foreseeable, contract-typical damages. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the CUSTOMER may regularly rely.

DATA PROTECTION

DEZAWEAR is committed to protecting the privacy of all individuals who shop online and to treating personal data confidentially. The data necessary for business transactions will be stored and, if necessary, shared with affiliated companies as part of the order processing. All personal data will, of course, be treated with the strictest confidence. A detailed description of how customer data is handled can be found in the privacy policy here.

ONLINE DISPUTE RESOLUTION

Consumers have the option of resolving disputes arising from an online purchase contract before an arbitration board. The European Commission provides a platform for online dispute resolution (ODR), accessible at https://ec.europa.eu/consumers/odr/ . However, DEZAWEAR points out that it is not obligated to participate in dispute resolution proceedings before a consumer arbitration board and is generally unwilling to do so.

ALTERNATIVE DISPUTE RESOLUTION ACCORDING TO VSBG

Consumers generally have the option of initiating an out-of-court dispute resolution procedure. However, DEZAWEAR does not participate in such a procedure and cannot serve as a contact person for this purpose.

FINAL PROVISIONS

Contracts between DEZAWEAR and the CUSTOMER are governed by the laws of the Federal Republic of Germany. The applicability of the UN Convention on Contracts for the International Sale of Goods is excluded. If the CUSTOMER is a consumer residing outside of Germany, mandatory provisions of the CUSTOMER's country of residence remain unaffected. If the CUSTOMER is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is DEZAWEAR's registered office in Borgstedt. The same applies if the CUSTOMER does not have a general place of jurisdiction in Germany or if their place of residence or habitual abode is unknown at the time the action is filed. The right to also bring proceedings before a court at another statutory place of jurisdiction remains unaffected.

With this careful adaptation of the original text, the principles and regulations of DEZAWEAR's online trading are communicated while maintaining the original content and the requirements of the General Terms and Conditions, while at the same time avoiding direct repetitions.

Le Monde Est À Nous

At our core, we believe that fashion is more than just clothing - it is an expression of identity, freedom and the courage to tell your own story. "Le Monde Est À Nous" - The world is ours, is not just our slogan, it is a philosophy of life. We stand for the vision that every person has the power to shape and influence their environment, starting with their own wardrobe.

Our mission is to provide you with not just clothing, but confidence. We want you to feel not just dressed, but understood. Each piece in our range is carefully selected to not only reflect current trends, but also offer long-lasting quality and a timeless message.

our promise

We make no compromises when it comes to the quality of our fabrics. Breathable, skin-friendly and made for everyday use - because you deserve the best.

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